Free digital proof and unlimited revisions · Flat $19.99 shipping in the US
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Shipping policy

Where we ship

We ship to street addresses in all 50 US states and Washington, DC. We can't currently ship to US territories, APO/FPO/DPO military addresses or P.O. boxes. If an order is placed with one of these addresses, we'll email you for a different address before printing. If the new address costs more to ship to, we'll invoice the difference before your order continues.

Shipping cost

  • Lower 48 states and DC: flat $19.99 per order, ground delivery.
  • Alaska and Hawaii: flat $59.99 per order, sent 2-day air.

During free-shipping promotions, the discount is applied at checkout. Unless a promotion says otherwise, free shipping applies to the lower 48 and DC only.

Timeline

  • Proof: we email your digital proof within 2 business days of your order. During busy seasons, especially November and December, it can take up to 5 business days.
  • Revisions: timing depends on how many changes are needed and how quickly you reply.
  • Production: once you approve your proof, your portrait is printed, framed and shipped, usually the next business day.
  • Delivery: ground delivery usually takes 2 to 5 business days after shipping. Alaska and Hawaii orders ship 2-day air.

Please allow 2 to 3 weeks from order to delivery. Most portraits arrive sooner, but this window covers revisions, busy periods and carrier delays. Delivery dates shown at checkout don't include proof and revision time. If you need your portrait by a certain date, add it to the notes when you order and we'll tell you whether we can make it. Holiday order deadlines are posted on our website each season.

Tracking

We email your tracking number when your portrait ships. Orders ship from our production partner's nearest facility in California, Texas or Pennsylvania.

Delivery estimates and carrier delays

Delivery times are estimates, not guarantees. Once your package is handed to the carrier, delays caused by the carrier, weather, holidays or other events outside our control aren't our responsibility, but we'll help you follow up with the carrier.

Your shipping address

Please check your address carefully at checkout. We ship to the address you provide. If a package is returned or lost because of an incorrect or incomplete address, a reshipping charge applies. If you notice a mistake, email us right away. We can update the address only before your order ships.

Lost or stolen packages

  • No tracking updates for 7 business days: contact us and we'll open a claim with the carrier. If the carrier confirms the package is lost, we'll reprint and reship it at no cost.
  • Marked as delivered but not received: check with neighbors, building staff and around your property, and wait one business day, as carriers sometimes mark packages delivered early. Then contact us and we'll help you file a claim with the carrier. Once the carrier confirms delivery to the address you provided, responsibility for the package passes to you, and we can't guarantee a replacement for packages stolen after delivery.

Damaged in transit

Report damage within 48 hours of delivery, with photos of the portrait and packaging. See our refund policy for details. We'll reprint it at no cost.

Contact

Easel & Ears · 263 W. Olive Ave. #249, Burbank, CA 91502 · easelandears@gmail.com